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Top 11 Best Platforms for Ecommerce Customer Service Software

Top 11 Best Platforms for Ecommerce Customer Service Software

Table of Content

In the fast-paced world of ecommerce, you're both the juggler and the tightrope walker, managing myriad tasks while striving to keep your customer service on point. It's no simple feat, but imagine if there was a way to lessen the burden, to make your customer service interactions more efficient, more effective.

Well, there is. We're about to explore 11 of the best ecommerce customer service software platforms on the market, each offering unique capabilities tailored to various business needs. Whether you're on the hunt for improved response times, automated tasks, or enhanced customer satisfaction, there's a solution waiting for you.

Curious? Let's uncover what these platforms have to offer and how they could revolutionize your business operations.

Key Takeaways

  • Help Scout and Wix Answers are efficient and user-friendly all-in-one customer support platforms that provide seamless assistance for ecommerce businesses.
  • Hiver is a collaborative email management tool that can enhance customer service for ecommerce companies.
  • Acquire is an all-in-one ecommerce customer support platform that offers comprehensive features for managing customer interactions.
  • Zendesk and Gorgias are recommended for handling high volume customer queries, while Avochato provides solutions specifically for high volume customer support.

The 11 Best Ecommerce Customer Service Software Platforms

Whether you're running a small online shop or a large ecommerce enterprise, there's a specialized customer service software platform out there that can streamline your operations and boost your efficiency. These customer service platforms, ranging from Help Scout to Avochato to Wix Answers, offer unique features tailored to your business needs.

Ecommerce Customer Service Software is designed to integrate seamlessly with your existing ecommerce platform, helping your customer service team handle inquiries more efficiently. It's an all-in-one solution that takes care of everything from ticketing to chat support to email management. But that's not all. These platforms also offer automated customer service features, so you're not just streamlining your operations, you're supercharging them.

Selecting the Best Ecommerce Customer Service software isn't a one-size-fits-all proposition. It's about finding the right fit for your business size and needs. And with a range of pricing options based on user needs and budget constraints, there's a customer support software out there for every business.

Help Scout

Kicking off our list is Help Scout, an all-in-one ecommerce customer support platform that's perfect for fostering team collaboration. This customer service software platform offers a shared inbox, allowing your customer support team to work together seamlessly.

By using Help Scout, you can significantly improve your ecommerce customer service, driving customer satisfaction through the roof.

Help Scout provides productivity tools like workflows and saved replies, which streamline your customer service process. These tools allow your team to respond to queries quickly and efficiently, giving your customers the prompt service they expect from top ecommerce platforms.

Moreover, Help Scout's proactive support solutions mean you're not just reacting to problems, but preventing them. By anticipating customer needs, you're able to provide a higher level of service that sets your online store apart.

Lastly, Help Scout integrates well with other platforms, ensuring that your various software tools work together to provide the best possible customer experience. With Help Scout, you're not just getting a tool; you're getting a comprehensive solution that enhances every aspect of your ecommerce customer service.

Efficient and user-friendly customer service software

If you're looking for a platform that caters to a high volume of users and offers seamless integration with other tools, an efficient and user-friendly customer service software might be just what you need. This type of ecommerce customer service software focuses on providing an all-in-one support solution. It's designed with features like a shared inbox for collaboration and productivity tools such as workflows and saved replies.

These efficient, user-friendly platforms are cloud-based and easy to set up, even without prior programming experience. They're also affordable, with pricing often starting at just $12 per user per month. This makes these customer service platforms not only efficient but also cost-effective, especially for online businesses that handle a large volume of customers.

In the list of the best ecommerce customer service software platforms, you'll find options like Help Scout, Avochato, and Wix Answers. Each offers unique features aimed at improving your customer service experience. So, consider your specific needs and choose the one that fits your business best.

After all, the right software can significantly enhance your customer service, boosting customer satisfaction and loyalty in the process.


Diving right into Avochato, you'll find it's a comprehensive ecommerce customer support platform that's designed for handling a high volume of users. This software is an all-in-one solution that streamlines online customer service by offering a shared inbox for collaboration. This allows your team to work together efficiently, improving productivity and customer satisfaction.

Avochato's toolset doesn't stop there. It includes handy productivity tools like workflows and saved replies to help your team respond quickly and consistently to customer queries. What's more, Avochato provides proactive support solutions, meaning you're not just waiting for problems to arise – you're anticipating them.

One of the best things about Avochato is its seamless integration with other platforms. This means you can easily connect it to your existing systems, further enhancing your ecommerce operations. Plus, setting up Avochato is a breeze. There's no need for programming skills, so you can get it up and running in no time.

Streamline customer communication with SMS and messaging

To streamline your customer communication, consider integrating SMS and messaging into your customer service software. This approach isn't just advantageous; it's essential for modern ecommerce businesses. The immediacy and convenience of SMS and messaging can significantly enhance your ecommerce customer service, leading to improved response times and greater customer satisfaction.

Integrating SMS and messaging into your customer service software helps you to respond to support inquiries swiftly and effectively. Customers don't want to wait for emails or endure lengthy phone calls; they prefer instant communication, and that's precisely what SMS and messaging provide.

Proactive support solutions are also made possible through SMS and messaging. You can engage with your customers in real-time, resolving issues before they escalate and keeping them informed. This seamless customer experience will set your ecommerce business apart from the competition.

Ultimately, to streamline customer communication is to prioritize your customers' needs and preferences. By leveraging the power of SMS and messaging in your customer service software, you'll provide a level of service that exceeds expectations, fostering customer loyalty and driving business growth.

Wix Answers

When it comes to all-in-one ecommerce customer support platforms, Wix Answers stands out with its shared inbox, productivity tools, and seamless integration capabilities. This platform is an excellent choice if you're searching for the best Zendesk alternatives. With Wix Answers, you're provided with a range of customer service tools fully equipped to handle high volumes of users.

Wix Answers isn't only a cloud-based solution offering an easy setup for your online store but also a proactive support solution. It allows you to work effectively and collaboratively, thanks to its shared inbox feature. Productivity tools such as workflows and saved replies further enhance your team's efficiency. The seamless integration with other platforms adds to its appeal, making it a comprehensive solution for your ecommerce customer service needs.

Starting at just $12 per user per month, Wix Answers provides an affordable, yet powerful, tool to improve customer experience. With Wix Answers, you're investing in a platform that's designed to streamline your customer service processes, all while providing the best possible support to your customers.

Give it a try and watch how it transforms your customer service delivery.

All-in-one customer support platform for seamless assistance

With an all-in-one ecommerce customer support platform, you're equipped with a shared inbox for effective collaboration, productivity tools for seamless assistance, and proactive support solutions that integrate effortlessly with other platforms. This customer support platform is one of the best ecommerce customer service software platforms available today.

The shared inbox feature allows your team to collaborate and stay on the same page, ensuring no customer query goes unanswered. The productivity tools, including workflows and saved replies, enable seamless assistance, speeding up response times and boosting customer satisfaction.

These business tools aren't just about managing customer interactions but also about being proactive. The platform's proactive support solutions foresee potential issues and provide solutions even before your customers encounter them. This way, you're not just putting out fires, but also preventing them.

What's more, getting started with this ecommerce customer support platform is easy. You don't need extensive programming knowledge to set it up. It's designed to handle high user volumes, making it ideal for growing businesses. Plus, it's cloud-based, which means you can access it from anywhere and it's affordable, starting at just $12 per user per month.

In a nutshell, an all-in-one customer support platform for seamless assistance is a game-changer in ecommerce customer service software.

Sprout Social

Shifting focus from all-in-one platforms, let's explore how Sprout Social, an ecommerce social media support platform, can transform your customer service experience. As one of the best ecommerce customer service software platforms, Sprout Social empowers you to manage customer communication across multiple social networks.

Sprout Social offers a seamless way for ecommerce companies to handle social media management. It enables you to manage content, identify patterns in customer comments, and interact directly with your audience. This proactive approach can significantly reduce the number of support requests your team must handle, thereby improving your overall customer service.

With the ability to identify patterns in social comments, you're not only addressing individual concerns but also gaining insights into common issues. This feature allows you to tackle recurring problems at their source and create long-term solutions, leading to happier customers.

Priced per user, per month, Sprout Social offers a scalable solution catering to businesses of varying sizes. It's an investment worth considering if you're seeking to elevate your customer service through effective social media management.

Manage customer interactions across social media platforms

Managing customer interactions across various social media platforms is a crucial aspect of your ecommerce business, and it's here that the right software can make all the difference. Ecommerce customer service software platforms are designed to help businesses manage customer interactions across social media platforms efficiently. They equip customer service teams with the tools they need to respond promptly to customer queries, concerns, or complaints.

Take, for instance, a customer tweets about a problem they're having with a product they bought from your online store. Without the right software, that complaint could go unnoticed, leading to a dissatisfied customer. But with an efficient customer service solution, your team can swiftly respond, resolve the issue, and potentially convert a disgruntled customer into a loyal one.

These platforms also provide a centralized place for all customer interactions across different social media platforms, making it easier for you to keep track and respond effectively.


Boosting your ecommerce customer support game, Hiver offers an all-in-one solution, featuring a shared inbox for collaboration, handy productivity tools, and proactive support solutions. Positioned among the best ecommerce customer service software platforms, Hiver provides a unique blend of features designed to streamline your customer service operations.

Hiver's shared inbox feature facilitates seamless team access to all customer service data. This ensures that everyone on your team is always on the same page. The streamlined functionality reduces the clutter of multiple support tickets and eases the task of tracking customer interactions across different communication channels.

The platform also comes equipped with productivity tools like automated workflows and saved replies. These tools help to speed up your team's response time and ensure consistent communication with your customers.

Hiver's proactive support solutions help you anticipate customer needs and head off potential problems before they escalate. This, coupled with its ability to integrate seamlessly with other platforms, makes Hiver a powerhouse in the ecommerce customer service software landscape.

Investing in Hiver is an investment in your business's customer service capabilities. It's time to leverage the power of this platform to boost your ecommerce customer service game.

Collaborative email management for exceptional customer service

In today's fast-paced ecommerce environment, using collaborative email management can make a world of difference in providing exceptional customer service. It's a tool that streamlines operations in many ecommerce customer service software platforms.

Your customer service agents can manage email and live chat seamlessly. It allows the team to work together within a shared inbox while also providing productivity tools like workflows and saved replies. This enhances efficiency and ensures your agents are always ready to deliver excellent customer service.

One of the key features of collaborative email management for exceptional customer service is its ability to provide proactive support solutions. This means addressing customer needs before they even arise, enhancing the overall customer experience.

Moreover, this tool integrates smoothly with other software platforms. It ensures a seamless customer service experience, helping you stay on top of customer feedback and needs.


While collaborative email management tools are essential for your ecommerce business, you'll also want to consider robust platforms like Zendesk, particularly if you're running a larger operation. Zendesk is one of the best customer service software on the market, with its sophisticated systems designed specifically for businesses that deal with a high volume of customer queries.

Zendesk offers you a wide array of tools to help your team manage customer queries effectively. It's not just about managing emails, but also provides a comprehensive solution for handling customer interactions across various channels. Zendesk's ecommerce customer service software ensures that no customer query goes unanswered, helping your business maintain high customer satisfaction levels.

However, it's worth noting that Zendesk isn't for everyone. The technical setup can be complex and may require a dedicated team to manage. The lower-cost plans cover basics like email support, but the higher-tier options might offer features that your business doesn't need. Pricing starts at $19 per agent per month, so you'll need to weigh the costs and benefits carefully.

In the end, if your business can utilize its features, Zendesk could be a game-changer for your customer service.

Flexible and scalable customer service software for businesses of all sizes

Looking for a flexible and scalable customer service software that's suitable for businesses of all sizes? The ecommerce market is filled with various software platforms, each offering unique benefits and features. Your challenge is to sift through these to find the best ecommerce customer service software for your business's specific needs.

Software platforms like Help Scout and Avochato offer all-in-one ecommerce customer support solutions. They provide a shared inbox for collaboration, essential productivity tools like workflows and saved replies, and proactive support solutions. They're designed to be flexible and scalable, making them suitable for businesses of all sizes.

Setup is straightforward, with no need for programming. These platforms are cloud-based, allowing for easy integration with other platforms. They're also designed to handle a high volume of users, further highlighting their scalability.

Moreover, these customer service software platforms are affordable. With pricing starting at just $12/user per month, they're accessible for businesses regardless of their size or budget.

In the world of ecommerce, providing excellent customer service is crucial. Investing in a quality, flexible, and scalable customer service software platform can make all the difference.

HubSpot Service Hub

If you're already using HubSpot and are in need of a customer service software platform for a large business, the HubSpot Service Hub could be just what you're looking for. Among ecommerce customer service software platforms, HubSpot Service stands out with its comprehensive set of tools designed to help your team provide top-notch customer support.

HubSpot Service Hub centralizes all your customer service data and channels, giving your team a unified view of each customer. It offers unique automation and self-service features, freeing your team to focus on complex issues and personal interactions. This way, you're not just resolving issues; you're enhancing customer relationships and building loyalty.

However, while HubSpot Service Hub is a robust tool, it's worth considering the best HubSpot alternatives. Its pricing, starting at $45/month, can be overwhelming with the multitude of options available. So, it's essential to weigh its benefits against your budget and business needs.

Ultimately, the right customer service platform can transform your ecommerce business. Whether it's HubSpot Service Hub or an alternative, choosing the right set of tools will empower your team, streamline your operations, and elevate your customer support.

Deliver personalized customer support with a comprehensive CRM

Harnessing the power of a comprehensive CRM system, you can deliver personalized customer support that not only enhances customer satisfaction but also streamlines your support processes. A CRM system is integral to the best ecommerce customer service software platforms, enabling you to maintain a unified view of customer interactions.

By providing a tailored service, you're able to meet the unique needs of each individual customer. This goes beyond merely resolving customer issues, it also involves understanding their preferences, purchase history, and feedback. All these insights are readily available in a comprehensive CRM, enabling you to deliver personalized customer support.

Furthermore, the automation capabilities of a CRM system streamline your support processes. Routine tasks like ticket management, follow-ups, and even some aspects of problem-solving can be automated. This ultimately improves the productivity of your support team and reduces the time customers spend waiting for assistance.

Investing in ecommerce software platforms that contain a comprehensive CRM system is a smart business move. It not only enhances your customer support but also contributes significantly to the overall customer experience, which is crucial for success in the competitive ecommerce industry.


While a comprehensive CRM system is invaluable, consider a platform like LiveAgent that takes customer support to the next level with automated live chat features. As one of the best ecommerce customer service software platforms, LiveAgent provides a robust help desk solution. This platform allows your team to manage email, calls, and social media interactions all from one unified dashboard.

LiveAgent's ease of setup and integration sets it apart. You'll find it a breeze to incorporate into your existing systems, ensuring a seamless transition for your customer service team. Plus, the gamification approach keeps your agents motivated and engaged.

What's more, LiveAgent offers omnichannel support. This means you can serve your customers where they are, whether that's via email, a phone call, or a social media message. It's about delivering a consistent and top-notch customer experience, regardless of the communication channel.

Don't just take our word for it, though. LiveAgent offers a free trial, so you can test drive the platform before you commit. With pricing starting at just $15 per agent per month, it's a cost-effective solution that could revolutionize your ecommerce customer service.

Multi-channel help desk software for efficient customer service

In today's multifaceted digital landscape, multi-channel help desk software is a game changer, letting you offer top-tier customer support seamlessly across various platforms. As part of the 11 best ecommerce customer service software platforms, this software is designed to streamline your process, ensuring efficient customer service.

One of the key features of multi-channel help desk software for efficient customer service is a shared inbox. This allows your support agents to collaborate effectively, managing customer queries with ease. Instead of juggling between different platforms, all queries come to one centralized location.

Another major feature is the ticketing system. This system organizes customer queries, making sure no query is missed or left unresolved. It also prioritizes queries based on their urgency, ensuring prompt responses to high-priority issues.

Additionally, the software includes productivity tools like workflows and saved replies. These tools save your agents' time and prevent repetitive tasks. With these in place, your agents can focus on what they do best – providing excellent customer service.

Proactive support solutions and easy integration with other platforms further enhance efficiency, making multi-channel help desk software a must-have for any ecommerce business aiming for superior customer service.


Looking for an all-in-one ecommerce customer support solution that can handle a high volume of users? Gorgias might be just what you need. This robust platform allows you to manage email and live chat, providing great customer service for your ecommerce business.

Gorgias stands out as a comprehensive help desk software, designed specifically for high-volume merchants. With this platform, you can consolidate all your customer interactions into a single, shared inbox. This feature promotes collaboration, boosts productivity, and ensures no customer query slips through the cracks.

But that's not all. Gorgias offers a host of productivity tools, like workflows and saved replies, to speed up your responses. You can automate frequent requests and process returns and follow-ups efficiently. As a result, your team can focus on what matters most – providing top-notch customer service.

Moreover, Gorgias integrates seamlessly with other platforms, delivering a unified view of your customers and support tickets. It's cloud-based and easy to set up, making it a go-to solution for ecommerce customer service. With Gorgias, you're not just resolving issues; you're enhancing your customers' shopping experience.

Automate customer support with AI-powered tools

Just as Gorgias revolutionizes ecommerce customer service, AI-powered tools can take it a step further, automating processes to save you valuable time and resources. These tools are among the best in the software platforms available today, providing proactive support solutions that anticipate and address customer needs even before they arise.

AI-powered tools aren't just about automating tasks; they're about enhancing your ecommerce customer service. They integrate seamlessly with your existing platforms, streamlining operations and creating a smoother, more pleasant customer support experience. And don't worry if you're not a tech whiz; these tools are designed for easy setup without any programming knowledge required.

Another advantage is that these tools are cloud-based. This means you can automate customer support wherever you are, whenever you need it. They provide the flexibility your business needs to grow and adapt in a fast-paced ecommerce environment.


You'll appreciate Acquire, an all-in-one ecommerce customer support platform that enhances team collaboration through a shared inbox and boosts productivity with tools like workflows and saved replies. One of the best ecommerce customer service software platforms, it's designed to elevate your customer service strategy to the next level.

The heart of Acquire lies in its suite of tools. It streamlines processes and ensures that no customer query goes unnoticed. You'll find it easier to handle higher volumes of customer queries without compromising on the quality of your responses.

But what truly sets Acquire apart is its proactive support solution. It doesn't just react to problems after they've occurred. Instead, it anticipates potential issues and prompts you to address them before they escalate. This proactive approach can significantly enhance customer satisfaction and loyalty.

Moreover, Acquire seamlessly integrates with other software platforms you may already be using. This ensures a smooth transition and lets you leverage your existing resources to the fullest. With Acquire, you're not just investing in a customer service tool; you're investing in a comprehensive solution that empowers your team and satisfies your customers.

Engage customers with live chat and co-browsing features

Diving into the realm of interactive support, engaging customers with live chat and co-browsing features can transform your customer service experience. Ecommerce customer service software platforms are designed to engage customers with live chat and co-browsing features. Offering real-time conversations, these tools enable your business to provide proactive support to customers in real time. You're not just resolving queries, you're collaborating with customers to solve issues efficiently.

Key to this process is personalization. With live chat, you can provide tailored assistance and guidance based on the customer's needs. Co-browsing, on the other hand, allows you to navigate the website alongside the customer, offering on-the-spot support and advice. It's about enhancing their experience through interactive support.

Furthermore, these software platforms enable you to gather insights and feedback directly from customers. These insights can be instrumental in refining your product offerings and improving your overall service.


While interactive support plays a significant role in customer satisfaction, a platform like Typeform, specializing in online form building and surveys, can also significantly enhance your customers' experience. Typeform offers an easy setup through a drag-and-drop builder and requires no coding skills, meeting the diverse business needs of different enterprises.

As a Help Desk platform, Typeform offers a cleaner UI than alternatives. This simple, intuitive interface can help your customers on social media or any other platform they prefer to use, thereby creating better customer relationships. The pricing, which starts at $25 per month, is reasonable considering the features that it offers.

But how does Typeform contribute to effective eCommerce? By allowing you to customize surveys and forms, Typeform enables you to gather customer feedback and understand their needs better. This valuable insight can guide you towards making the right eCommerce decisions that align with your customers' expectations and preferences.

In essence, Typeform isn't just a tool for creating forms and surveys. It's a robust platform that can help you engage with your customers, understand them better, and ultimately drive success in your eCommerce business.

Create interactive forms and surveys for better customer feedback

Incorporating interactive forms and surveys into your ecommerce strategy can significantly enhance your customer feedback process. By using standout ecommerce customer service platforms, you can easily create interactive forms and surveys for better customer feedback. These tools allow you to engage with your customers on a deeper level, collecting valuable insights into their preferences and experiences.

Customizing these forms and surveys to match your brand image is critical. It's not just about asking questions; it's about how you're asking them. Make sure your communication is clear, concise, and reflects your brand's identity.

What's more, integrating these tools with your social media channels can boost your customer engagement. Encourage customers to share their thoughts and experiences on their social media platforms, creating an opportunity for you to engage with them and respond to their feedback.

Find the Perfect Customer Service Software for Your Business

To boost your ecommerce operation, it's essential to find a customer service software that fits your business needs and goals perfectly. This is a critical step, especially in our time where online shopping is the norm. Having the right ecommerce customer service software can make a significant difference in your business's success.

You should choose the right software based on your business size and needs. For instance, large ecommerce businesses may need a more robust platform that can handle multiple channels and high volumes of users. An all-in-one ecommerce customer support, such as Help Scout or Avochato, can provide this. They offer shared inboxes for collaboration, proactive support solutions, and easy setup without the need for programming.

On the other hand, if you're a smaller business, you might want to consider affordable, cloud-based solutions like Wix Answers. It offers the same benefits but at a more cost-effective price.

Get Started Today

Why wait? Get started today and streamline your ecommerce customer service with an efficient software platform.

This section of the article will guide you through choosing the best from the 11 ecommerce customer service software platforms we've detailed.

Each platform offers unique features designed to enhance your customer service. With easy and quick setup processes, you can get started today. The platforms provide proactive solutions, anticipating and addressing customer needs before they become issues.

Integration capabilities with other platforms enable seamless operations, making your life easier. Cloud-based and collaborative shared inboxes allow for efficient communication within your team. Plus, the platforms come with productivity tools like workflows and saved replies to make your support processes more streamlined.

In this digital age, top-notch customer service is more important than ever. It's not just about solving problems; it's about creating a positive, memorable experience for your customers. So why not use the best tools available?

How can Ecommerce Customer Service Software be adapted for Email Collaboration?

Ecommerce customer service software can be adapted for email collaboration by integrating with the best email collaboration platforms. This allows customer service teams to effectively communicate and collaborate on resolving customer inquiries and issues via email, resulting in improved efficiency and customer satisfaction.


So, there you have it! With tools like Help Scout, Avochato, and Typeform, mastering ecommerce customer service has never been easier.

Remember, top-notch customer service can be your secret weapon in this competitive ecommerce landscape. So, don't wait! Explore these platforms, find the one that fits your needs, and start leveraging exceptional customer service to drive your business success today.

You've got this!