deskubots logo

Top 12 Best Front Alternatives for Shared Email

Top 12 Best Front Alternatives for Shared Email

Table of Content

Navigating the sea of shared email platforms can feel like trying to find a lighthouse in a storm. But don't worry, you're not alone in this journey. We've done the heavy lifting to bring you the top 12 Front alternatives for shared email.

Each has been handpicked for their unique strengths and capabilities, aiming to enhance your team's productivity and efficiency.

So, are you ready to discover the perfect tool that fits your team like a glove? Stay with us and let's explore this together.

Key Takeaways

  • Front alternatives for shared email offer a range of benefits, including enhanced team communication and collaboration, improved efficiency and productivity, and integration with popular third-party apps.
  • Help Scout, HubSpot Service Hub, Google Collaborative Inbox, Hiver, and Kayako are some of the top Front alternatives that provide various features and functionalities to streamline email management and support workflows.
  • Using a shared inbox alternative can increase collaboration and teamwork, enhance email management and productivity, and be suitable for teams of all sizes and budgets.
  • When choosing a shared inbox tool, it is important to consider specific features needed for efficient communication, integration capabilities with other software, scalability for future growth, and cost considerations.

The 12 Best Front Alternatives for Shared Email

If you're seeking better team communication and collaboration, consider these 12 top-notch Front alternatives for shared email. As the best Front alternatives, they offer features designed to improve your team's efficiency and productivity. They're not just email management platforms, but tools that integrate with popular third-party SaaS apps to streamline your workflow.

If your team is using Gmail, these shared inbox tools can be particularly useful. They provide solutions for managing customer communication across multiple channels in one place. This makes it easier for customer support teams to keep track of feedback, inquiries, and requests, enhancing your customer service.

Choosing the right shared inbox tool involves considering factors like cost, features, and compatibility with your existing systems. Some Front alternatives cater to specific needs such as IT support, email and phone support, or project management. This allows you to choose a customer support software that best fits your team's needs.

Why You Need Front Alternatives for Your Support Team

As your support team evolves over time, you'll find that Front alternatives can cater to your specific needs, providing features tailored for different user groups such as customers, colleagues, or team members. These tools offer an edge in customer support, allowing the team to manage shared inboxes efficiently. They integrate with popular SaaS tools, ensuring a seamless workflow.

Front app alternatives come equipped with robust email management capabilities. They provide reporting features for a better understanding of your service team's performance, helping you identify areas for improvement. Whether your team is handling IT support, email, or phone service, these alternatives can align with your specific requirements.

Moreover, some of the best Front alternatives for shared email offer free tools and functionalities. They go beyond just being Gmail alternatives, supporting additional channels for a more holistic customer support approach.

Help Scout

While exploring Front alternatives, you'll find Help Scout standing out with its features designed specifically for enhancing the communication between your team and the audience. Help Scout, a leading shared email platform, is a powerful tool that offers numerous customer support features designed to help teams manage their shared email address effectively.

The key to Help Scout's success is its focus on customer conversations. Help Scouts are equipped with a shared inbox that allows for seamless collaboration. This feature ensures that every team member is on the same page when it comes to addressing customer issues, thereby improving response times and overall customer satisfaction.

Moreover, Help Scout's customer support features extend beyond the Scouts shared inbox. The platform integrates with popular third-party tools, enabling you to streamline your operations and enhance team performance. It also offers immediate access to sender's profiles and account history, private notes for collaboration, and collision detection indicators to prevent overlapping responses.

In your search for Front alternatives for shared email, Help Scout provides an effective solution that caters to your team's needs while keeping your customers' experiences at the forefront.

HubSpot Service Hub

Moving on to another noteworthy Front alternative, let's dive into the benefits of HubSpot Service Hub, a platform meticulously designed for managing customer communication. As one of the best HubSpot alternatives, this tool takes customer support to a new level.

HubSpot Service Hub offers shared inbox tools that enable your teams to manage customer support efficiently. You can collate and respond to customer queries from various channels, including email and live chat, all from a single platform. This feature ensures a seamless flow of communication, enhancing your team's productivity while ensuring your customers feel heard.

The HubSpot Service Hub also provides live chat support, allowing you to engage with your customers in real-time. This immediate response mechanism can significantly improve your customer experience, leading to higher satisfaction levels and increased loyalty.

The platform also functions as a help desk, managing all your customer support tickets effectively. With the HubSpot Service Hub, you can organize, track, and resolve customer support issues faster, ensuring you provide prompt and efficient service.

In a nutshell, HubSpot Service Hub is a comprehensive tool that helps you manage customer communication effectively, making it an excellent Front alternative.

Google Collaborative Inbox

If you're part of a small team using Gmail, you'll find Google Collaborative Inbox to be a useful tool for streamlining your email management processes. As a shared inbox solution, it allows multiple people to manage email accounts efficiently. It's especially handy for handling customer queries from Gmail users, improving response times and customer satisfaction.

Google Collaborative Inbox offers a shared platform where all team members can access, manage, and delegate emails. This promotes transparency and ensures that no customer query goes unanswered. It's a boon for Gmail users who are part of a team, as it brings everyone on the same page.

Speaking of the Collaborative Inbox: Pros include its seamless integration with Gmail, the ability for multiple people to use it simultaneously, and its cost-effectiveness, being a free tool designed specifically for small teams. However, it does require a Google Workspace account for access, which might be a consideration for some.


Beyond the Google Collaborative Inbox, another superb tool that offers advanced capabilities for Gmail users is Hiver. As a Hiver user, you'll enjoy the benefits of a shared mailbox that will help manage your emails better. The Hivers shared inbox is designed to streamline your team's email management process, with features like the ability to assign incoming emails, ensuring nothing falls through the cracks.

Hiver stands out among the best Hiver alternatives for its unique features like internal notes. This allows teams already using Gmail to communicate effectively without leaving their inbox. It's an invaluable tool when it comes to enhancing your team's collaboration.

One of Hiver's impressive features is the collision detection. This prevents multiple team members from responding to the same email, ensuring no mixed messages are sent to clients. Hiver also places a strong emphasis on customer satisfaction. It offers customer satisfaction surveys as part of their package, providing you with valuable feedback on your service.

With Hiver, you gain valuable insights into your team's performance and improve the way you manage your shared email. So, if you're looking for a shared mailbox solution, consider Hiver.


Next up on our list of Front alternatives is Kayako, a robust platform that brings together email, live chat, social media, and self-service channels for comprehensive support management. Kayako is a software tool designed to manage your customer support inbox in one shared space.

Kayako's best features include internal notes, collision detection, and automatic workflows. These elements help your team work seamlessly without stepping on each other's toes and manage customer queries more effectively. Macros are another useful feature that can automate repetitive tasks and free up your time for more pressing issues.

The software also provides an on-premise solution, perfect if your organization needs local data storage. This flexible approach to data storage shows Kayako's commitment to meeting varied business needs.

When it comes to pricing, Kayako offers a plan starting at $125 per agent per month. If you're unsure, you can take advantage of their free trial to see if it's the right fit for you. In a nutshell, Kayako is a top-notch option for managing your customer support, making it one of the best Front alternatives.


While Kayako offers a robust platform for managing customer support, you might also consider Freshdesk, a help desk tool that comes packed with advanced features. As one of the best shared inbox software options, Freshdesk not only offers a free plan but also provides more advanced features that can help your team handle customer inquiries effectively.

The platform allows for seamless integrations with third-party tools, enabling you to pull in valuable data from various sources and streamline your workflows. Freshdesk's features include reporting, chatbots, and satisfaction surveys, which can help you gain insights about your customer's needs and wants.

What sets Freshdesk apart are its automation features. With email routing and assignment, you can ensure that no customer inquiry falls through the cracks. Freshdesk also offers a knowledge base for FAQ content and marketplace apps integration, which can improve your team's productivity.

Moreover, Freshdesk's mobile apps for iOS and Android let your team stay connected and responsive, even on the go. With Freshdesk, you'll find that managing shared emails can become much less of a hassle and more of a strategic advantage.


If you're looking for a popular and trusted name in the realm of customer support software, consider Zendesk, a notable Front alternative that helps resolve issues across various channels like email, social media, phone calls, and live chats. This shared email platform is designed to streamline your customer support processes, allowing you to manage social media interactions and automate repetitive tasks with ease.

One of the key features of Zendesk is its comprehensive task management system. This aspect allows your team to track, prioritize, and resolve customer queries efficiently. Besides these basic features, Zendesk offers collaborative tools that facilitate better teamwork. You can easily share information, assign tasks, and work together to deliver top-notch customer service.

Moreover, Zendesk comes with a customizable analytics dashboard, enabling you to keep an eye on your team's performance and customer satisfaction levels. While some of its advanced features are limited to higher-cost plans, the basic package, starting at $19 per agent per month, provides a robust set of tools to meet your customer support needs.

Ultimately, Zendesk can help you improve your customer interactions and boost your team's productivity.


Shifting your attention from Zendesk, let's explore Missive, a comprehensive shared inbox solution perfect for teams that need project management capabilities. Unlike Front, Missive isn't just a shared email platform. It's a hub for multiple email addresses, neatly organizing different email accounts into shared inboxes. This makes it a robust alternative to Front in the realm of shared inboxes.

Missive integrates seamlessly with Gmail and Google Workspace, allowing you to manage your Google emails from within its platform. But it doesn't stop there. Alongside email, Missive lets you manage social media messages (except for Twitter), further enhancing its multifaceted capabilities.

One key feature that sets Missive apart from Front and other shared email tools is its robust project management capabilities. It allows you to create tasks right within your inbox, assign them to team members, and track progress.

Moreover, Missive provides basic automations and integrates with other tools to enhance your team's productivity. If you're searching for a shared email solution that facilitates project management and advanced collaboration, Missive might be the tool for you.


Next up on our list of Front alternatives is SharedInbox, a tool specifically designed to supercharge your team's email management and collaboration. This tool allows you to manage customer inquiries effortlessly by grouping all your communication channels into one. That's right, you can manage live chat channels, emails, and another shared inbox tool from a single dashboard.

This feature is a game-changer for teams wanting to streamline their workflow without having to switch between different platforms. It's all about making it easier for you to focus on what really matters: providing top-notch customer service.

But that's not all. SharedInbox also offers a unique feature: one knowledge base builder. This tool can be a lifesaver when it comes to training new team members or finding quick answers to common customer inquiries.


Looking for a way to transform your Gmail into a powerful collaborative tool? Drag is your answer. This tool helps teams in organizing their personal email in an efficient and productive way. It's a Hiver alternative for teams that want to keep their data stored securely while also being able to access it easily.

Drag offers basic reporting, making it easy to track and monitor team performance. It's like using Help Scout, but with added project management functionality. Drag allows you to sort your emails on a Kanban board, turning your Gmail inbox into a workable project management tool.

It's a potent tool that offers basic yet crucial features such as automation and team collaboration. And the good news is that it integrates directly with Google Workspace, so it's a breeze to use. However, keep in mind that Drag doesn't offer live, proactive, and self-service communication tools.

In a nutshell, if you're seeking an efficient way to handle shared emails and also wish for some project management functionality, consider giving Drag a try. It could be the game-changer your team needs.


While Drag offers a potent tool for managing shared emails with project management functionality, you might find Trengo's approach of managing various communication channels in one place more appealing. Trengo helps you consolidate various channels, making it easier to assign emails to specific team members. Its features include a streamlined interface that allows you to manage conversations across different channels with ease.

Designed with small teams in mind, Trengo is a great alternative for those supporting multiple channels. It may not have a free plan available, but the value it provides, especially for Help Scout alum, is worth the investment. Despite the lack of reporting dashboards in the entry-level plan, its higher-tiered plans offer comprehensive functionalities, ensuring the right customer support.


Bridging the gap between various teams, Crisp serves as an excellent shared inbox alternative that bolsters cross-team collaboration and transparency. It's designed to use shared inbox and CRM functionality, creating a hub that promotes transparency and keeps every team member in the loop.

Crisp offers a free plan that enables you to experience the basic automations it provides. If you need more robust features, paid plans start at just $25 per user per month. With 151 unique features, including the ability to create in-app messages, Crisp is a powerhouse tool that caters to a variety of team needs.

The advantage of Crisp doesn't stop at its affordability. It also offers a free trial available for those who want to test the waters before making a final decision. This makes it an attractive option for teams of all sizes and budgets.

With Crisp, you're not just getting a shared inbox alternative; you're getting a tool that unites teams and enhances the quality of their collaboration. It's a smart move for any team looking to improve their email management and overall productivity.

How to Make the Right Decision

Choosing the right shared inbox tool takes careful consideration, and you'll need to pinpoint the specific features your team needs for efficient communication and collaboration.

Consider a tool that has features like a knowledge base builder which would be a great choice for teams that need to build a knowledge base for customer service.

If you're choosing the right customer service hub, look for one that gives detailed insights into team performance and customer interactions. This will help in making data-driven decisions.

Features to help streamline workflows are another crucial aspect to consider. Look for a tool that integrates well with the other software your team uses. This will reduce the need to switch between different platforms and increase overall productivity.

Your Guide to Choosing should also factor in scalability. The tool you choose should be able to grow with your team, accommodating increasing volumes of emails and more complex processes as your business grows.

Lastly, don't forget to consider the cost. A higher price doesn't always equate to better value. Look for a tool that fits your budget and meets your team's needs. In the end, the right decision is one that makes your team's work easier and more efficient.

Are there Better Alternatives for Shared Email Than Gmail and Outlook?

When it comes to shared email compatibility issues, many companies are exploring better alternatives than Gmail and Outlook. Platforms like Zoho Mail and ProtonMail are gaining popularity for their enhanced security features and seamless collaboration options. Evaluating these alternatives could help businesses mitigate shared email compatibility issues.

Get Started with the Best Front Alternative Today

Ready to boost your team's efficiency and collaboration? It's time to explore and adopt the best Front alternative that suits your specific needs. Well known for their versatility, Front alternatives are extremely easy to use and offer a range of pricing plans.

The Starter plan, for instance, is perfect for smaller teams that use a mix of email and social media messages for communication.

Not convinced? Consider the story of Jesse, who made the switch to a Front alternative and never looked back. Jesse was able to switch to writing full-time, thanks to the enhanced features and user-friendly interface of his chosen alternative.

Offering email, live chat, and phone support, these tools are designed to boost productivity and streamline team collaboration.

Don't delay in experiencing the benefits of these well-known Front alternatives. Whether you're a small team or a large enterprise, these tools can cater to your specific needs, improving workflow efficiency and customer service.

Make the switch today, just like Jesse did, and see the difference it can make for your team.


So there you have it! We've explored 12 top-notch Front alternatives for shared email. Each offers unique features to help your support team thrive.

But remember, the best tool is the one that aligns with your team's needs. So take your time, weigh the pros and cons, and pick the right tool for your team.

Get started today and elevate your team's efficiency and productivity. Good luck with your choice and here's to your team's success!