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Top 8 Mobile Apps for Customer Service: What They Do and How Much They Cost

Top 8 Mobile Apps for Customer Service: What They Do and How Much They Cost

Table of Content

As the old adage goes, 'the customer is always right,' and in this digital age, providing top-notch customer service is more crucial than ever. You're on the hunt for the perfect mobile app to streamline your customer service operations, aren't you?

Well, you're in luck. We're about to unpack the eight best customer service mobile apps available today, giving you an inside look at their features and pricing. From Help Scout's user-friendly approach to the comprehensive analytics of Salesforce Service Cloud, there's a wealth of options at your fingertips.

But with each app boasting unique features, how do you pick the one that's just right for you? Let's explore this further, shall we?

Key Takeaways

  • Help Scout is a comprehensive customer service mobile app that streamlines the customer support process and integrates with various CRMs, analytics, marketing, and e-commerce platforms.
  • Slack is a team messaging app that supports efficient communication and collaboration, integrates with other customer service mobile apps, and offers personalized support through direct messaging.
  • Google Search and Maps are valuable customer service mobile apps that provide information, enhance the capability of customer support teams, improve accessibility and reliability, and are essential tools for local SEO and business visibility.
  • Customer service mobile apps offer benefits such as remote accessibility and backup options, instant responses for enhanced customer satisfaction, increased efficiency and multitasking capabilities, and improved communication, efficiency, and technical support.

The 8 Best Customer Service Mobile Apps (Features + Pricing)

Let's dive into the top 8 customer service mobile apps, examining their distinct features and pricing structures, to help you choose the one that best fits your business needs.

Help Scout, a top-tier customer service software available, offers a comprehensive platform for managing customer interactions. It's ideal if your customer support team primarily uses email and social media messaging. With its shared inbox, saved replies, and custom workflows, your customer support agents will have a streamlined process at their fingertips.

Next is Slack. Considered amongst the Best Customer Support software, it goes beyond traditional customer service platforms. It's a team messaging app that supports public and private channels along with one-on-one conversations. Its integration with other customer service mobile apps like help desks makes it a must-have tool for efficient customer service teams.

Google Search and Maps, while not your typical customer service software, are instrumental in providing information and reaching a wider audience. They enhance the capability of your customer support team, ensuring your business is accessible and reliable.

What is a customer service app?

Unpacking the concept, a customer service app is a specialized software tool designed to manage and streamline all aspects of customer service. From providing quick information and instant answers, to managing tasks and tracking previous interactions for a more consistent conversation, these apps are an integral part of a well-rounded customer service software solution.

As a business owner, you might wonder, 'what is a customer service app?' Simply put, it's a mobile app that helps businesses manage customer issues more effectively. Support teams use these apps to track customer interactions, ensuring they've all the necessary information at their fingertips to resolve queries quickly and efficiently. They're designed to improve their customer service by making it easier to help customers find answers to their questions.

Customer service apps vary in their features, but they often include options for live chat, email support, call center integrations, and social media connectivity. They can help your team prioritize tasks, automate routine processes, and keep an eye on performance metrics. By investing in a customer service app, you're not just buying a piece of software; you're investing in a tool that can significantly enhance your customer service efforts.

The Benefits of Using a Mobile App for Customer Service

With a customer service mobile app, you can unlock numerous benefits that significantly enhance your business's efficiency and accessibility. Customer service mobile apps provide an integrated customer support system, enabling your customer service agents to manage customer service from any location. This remote accessibility not only increases reliability but also offers a backup option in case of technical issues.

One of the top benefits of using a mobile app for customer service is its ability to enhance customer satisfaction. Apps provide better customer support by facilitating instant responses and allowing agents to address customer queries promptly. Furthermore, these customer service platforms are equipped with audio, visual, and haptic notifications, ensuring that no customer query goes unnoticed.

Another advantage is the increased efficiency these apps bring. They enable your support team to multitask, manage notifications, and respond to enquiries more effectively, even in hands-free situations.

The 8 Best Customer Service Mobile Apps

Diving into the diverse world of customer service mobile apps, you'll find eight standout options that excel in enhancing communication, boosting efficiency, and offering robust technical support.

The first on your list should be Zendesk Support, a help desk software providing a unified platform for tracking, prioritizing, and solving customer tickets. It's a great choice for businesses seeking customer data management with a user-friendly interface.

Help Scout, a free software, delivers excellent email-based support, making it easier to handle a large volume of customer inquiries. Meanwhile, Slack isn't just for internal communication; it's also a versatile customer service tool.

Google Search and Maps offer businesses the opportunity to improve their local SEO and accessibility, while Zoho Assist excels in remote support and IT management. Salesforce Service Cloud, a comprehensive customer service solution, provides a powerful platform for service automation and customer engagement.

Jira Service Management is perfect for IT service management, and Zoom, a popular video conferencing tool, also plays a pivotal role in customer service, especially in the era of remote work.

Each of these mobile apps offers unique features to meet your business's customer service needs.

Help Scout

If you're seeking a top-notch tool for handling customer messages through email and social media, Help Scout should be your go-to app. It's a robust customer service platform known for its exceptional help desk software. This software lets your teams manage customer requests efficiently from a shared inbox, streamlining the communication process.

Help Scout's help center is designed to provide support in a comprehensive yet straightforward manner. It offers features like saved replies and custom workflows to boost your team's productivity. Collision detection is an added advantage, which ensures there are no conflicting responses to customer inquiries.

The power of Help Scout lies in its knowledge bases. These are essential in providing prompt answers to common customer queries, thereby reducing the workload on your team while improving customer satisfaction. Besides, integrating Help Scout with various CRMs, analytics, marketing, and e-commerce platforms is a breeze. Such integrations can provide a holistic view of your customer service operations, driving improvements where necessary.


While Help Scout excels in managing customer inquiries, you'll also need an efficient communication tool for your team, and that's where Slack comes in.

Slack, one of the most intuitive customer service tools, is a platform that helps businesses of all sizes communicate effectively with customers and team members.

Slack is more than just a messaging app, it integrates with your service desk and other customer support tools, ensuring seamless collaboration. Whether it's public channels for company-wide announcements or private channels for team-specific discussions, Slack offers different types of customer service communication.

Furthermore, the direct messaging feature allows you to provide personalized support and foster stronger relationships with your customers. You can also integrate Help Scouts within Slack to further enhance your customer service capabilities.

Pricing-wise, Slack offers a free tier with limited features, while premium plans start from $6.67 per user per month. It's available on iOS and Android, making it accessible for all team members, regardless of their chosen device.

In short, Slack is a comprehensive tool that enhances communication, collaboration, and customer support within your team, helping you deliver exceptional customer service.

Google Search and Google Maps

Leveraging Google Search and Google Maps in your customer service strategy can significantly broaden your reach and enhance the visibility of your local business. These mobile apps are designed to help you meet customer needs effectively and efficiently.

Google Search, a staple in internet use, is a powerful tool for businesses. It allows you to optimize your online presence and connect with customers who are actively searching for your services. It also provides insights into customer behavior, helping you tailor your strategy to their needs.

Google Maps, on the other hand, is invaluable for physical businesses. It offers features like location sharing, reviews, and directions, enhancing customer experience by making your business easily accessible. It's not just a navigation tool; it's a digital storefront that showcases your business to potential customers.

And the best part? These apps are free. While there are options for paid advertising on both platforms, the basic features that enhance customer service are available at no cost. This makes them a cost-effective choice for businesses of all sizes.

Incorporating Google Search and Google Maps into your customer service strategy can help you offer the best customer service, expanding your reach while keeping costs low.

Zoho Assist

Moving on from the broad capabilities of Google's free tools, let's take a closer look at Zoho Assist, a specialized remote support mobile app that's designed to enhance your customer service operations.

Zoho Assist is part of the Zoho Desk ecosystem, a top customer service platform that lets your teams manage customer queries with ease.

With Zoho Assist, your service team can provide help remotely, accessing and servicing devices without physical constraints. This feature is particularly useful for small businesses that don't have the resources to maintain a large on-site support team. Key features include file transfer, chat, and session recording, allowing for comprehensive support and effective communication with customers.

The app supports unattended access, so your team can troubleshoot issues even when the customer isn't available. Additionally, the live chat function allows immediate response to customer queries, boosting satisfaction and engagement.

Available on both iOS and Android platforms, Zoho Assist makes tech support a breeze, no matter where your team or customers are. With its focus on making customer service seamless and efficient, Zoho Assist certainly earns its spot among the top customer service mobile apps.


Shifting our focus to ticket management, you'll find that Zendesk's mobile app is a standout choice, offering a unified platform to handle customer issues efficiently. As the right customer service software, Zendesk provides a help desk solution that saves you tons of time, while ensuring great customer service.

Zendesk's robust ticketing system allows agents to communicate with customers better, offering swift responses to queries. With ticket assignment, tracking, and reporting features, this app ensures no customer issue falls through the cracks. The system is designed to handle all types of customer support, including emails, calls, chats, and social media messaging.

Furthermore, Zendesk's app doesn't just offer a ticketing system; it also offers live chat. This feature allows agents to interact directly with customers, providing immediate assistance and enhancing overall customer experience.

Available on both iOS and Android platforms, Zendesk's app ensures that your customer service team can respond to tickets on the go. This accessibility contributes to the efficiency of your customer service processes, making Zendesk an excellent choice for businesses looking to streamline their customer support operations.

Salesforce Service Cloud

Continuing our exploration of top customer service mobile apps, let's turn our attention to Salesforce Service Cloud, an omnichannel platform that takes customer service to a whole new level. This service software allows you to provide a better customer experience to different types of customers.

The benefits of customer service apps like Salesforce Service Cloud are numerous. Firstly, the software helps reduce time and effort spent on managing customer requests. Using customer service software, you can automate routine tasks, freeing up time for more complex issues.

Salesforce Service Cloud's mobile app, available on both iOS and Android, allows users to access and manage work orders on the go. It includes scheduling tools, ensuring you never miss an appointment. Moreover, it supports multiple communication channels, including email, chat, and social media messaging. This versatility makes it one of the best customer service apps out there.

To help you understand these features, we've put together a comprehensive review. This review will delve into how Salesforce Service Cloud can enhance your customer service, leading to happier customers and a more efficient business.

Jira Service Management

Let's delve into the functionalities of Jira Service Management, a comprehensive and versatile customer service mobile app that stands out with its robust ticketing and tracking capabilities. This software is used by teams across various industries to streamline project management and customer service.

The team-focused design supports ticket management, enabling efficient handling of customer inquiries and issues. The app enhances workflows, fostering better coordination among team members. It's noteworthy for its knowledge base creation feature, which enables customers to find solutions to common issues independently, reducing the burden on your team.

The Jira Service Management shines in managing customer interactions, offering a seamless interface that makes it easier for customers to reach out and get assistance. It simplifies the process of tracking customer issues and requests, ensuring none falls through the cracks.

Moreover, the app offers a trial and plan available to new users, so you can test drive the features to see which is best for your business. With its wide range of features, Jira Service Management could potentially revolutionize how your business handles customer service, making it a worthy consideration in your quest for the perfect customer service mobile app.


Diving into the realm of virtual communication, Zoom is an indispensable tool that modernizes customer service through its video conferencing capabilities. This platform helps facilitate communication over multiple channels like email, live video, and chat, making it easier than ever to create a better customer experience.

The benefits of using Zoom go beyond mere communication. Its capabilities provide a suite of tools designed to optimize your customer service operations. You can start a live video call to resolve issues in real time, or use the chat feature to answer queries quickly and efficiently. Screen sharing and webinar hosting are other useful tools that can aid in product demonstrations or training sessions, providing a hands-on experience even from afar.

Zoom's user-friendly interface and multi-platform accessibility make it a convenient choice for businesses of all sizes. Whether you're on iOS or Android, you can stay connected and provide top-notch customer service. Plus, with recording capabilities, your team can review calls to learn and improve.

How Do Customer Service Apps Contribute to Providing Great Customer Service to Customers?

Customer service apps play a crucial role in ensuring customers receive top-notch assistance. With the help of these apps, customer service champions received can easily manage inquiries, provide prompt responses, and offer personalized support. This contributes to overall customer satisfaction and loyalty, ultimately leading to great customer service.

Choosing the Right Mobile App for Customer Service

While Zoom offers a comprehensive approach to customer service, the key to optimizing your business's support operations lies in selecting the correct mobile app tailored to your specific needs. You'll find several options that offer a free plan, but they tend to come with limited features. Look for an app that fits in your budget, offers advanced features, and charges per agent per month to maximize your investment.

Consider apps that automate customer service processes and give you access to live chat. This can lead to excellent customer interactions while freeing up your agents' time. A tool that allows you to keep track of customer queries through various channels, including social media customer service, is invaluable.


So, there you have it! We've explored the top eight customer service apps that can revolutionize your customer interactions.

From Help Scout's intuitive interface to Salesforce's robust analytics, there's something for everyone.

It's now your move. Consider your needs, evaluate these options, and pick the one that best aligns with your business.

Remember, the right app can be a game changer, taking your customer service experience to unprecedented heights.