Best Shopify Support ticket management Apps

Crisp – Live Chat & AI Chatbot for Your Shopify Store

Connect instantly with your online store customers using Crisp, an e-commerce helpdesk designed for small and medium-sized Shopify stores. With a user-friendly interface and a suite of tools that includes chatbots and live chat features, Crisp helps you navigate the omnichannel revolution and create the perfect customer experience.

Key Features:

• Centralize 12 communication channels, including emails, live chat, Instagram DM, and Messenger
• Easy AI bots for seamless human handover
• Dedicated FAQ page builder that integrates with chatbots
• Chatbot builder with pre-built scenarios for efficient problem-solving
• Seamless integration with Shopify in just 30 seconds

Boost Your Customer Service with the Customer Service Helpdesk App

Experience faster and smarter customer support with the Customer Service Helpdesk App. This powerful app centralizes messaging from all your sales channels, allowing you to manage email, live chat, and voice conversations in one convenient inbox. Delight customers and maximize profits with personalized responses and AI-driven technology.

Key Features:

• Centralize & prioritize all marketplace and social queries with the Smart Inbox feature
• Access full order history, customer information, and lifetime value with each message
• Automate responses with AI Summaries, Sentiment Analysis, and Response Suggestions
• Effortlessly connect with order fulfillment partners and your Klaviyo CRM
• Choose from different pricing plans to suit your business needs

Gorgias Customer Experience Platform: Streamline Your Support Channels

Enhance your customer service with Gorgias, a versatile platform that consolidates all your support channels into one inbox. Designed to provide seamless customer interactions, Gorgias integrates with over 100 apps, including Shopify, to ensure a personalized and efficient support experience for your customers.

Key Features:

• Omnichannel Support: Unify email, chat, voice, TikTok, Instagram, and more in one inbox
• Order Management: Edit, refund, duplicate, and cancel orders directly on Gorgias
• AI-Powered Ticket Management: Resolve queries promptly with smart automation
• Data-Driven Insights: Utilize Revenue Statistics to understand your support team’s impact on sales
• 24/7 Support: Answer FAQs with Help Center, chat, and website campaigns

Help Scout: The Ultimate Customer Support Platform for Growing Businesses

Delight and retain your customers with Help Scout—the all-in-one customer support platform designed for growing companies. With simple yet powerful features, you can handle incoming requests, provide instant answers, and communicate beyond the inbox effortlessly. Learn the platform quickly and become a customer service pro in no time!

Key Features:

• Work as a team on email, live chat, and social conversations in one inbox
• Instantly provide answers to FAQs with self-service options
• Leverage AI to help your team respond faster
• View detailed customer and order information alongside every conversation
• Process order refunds and cancellations directly within Help Scout

Boost Your Credibility with Hosted Email on Shopify

Hosted Email app offers advanced email integrated directly in your store’s admin panel, helping you maintain trust and professionalism with customers. Say goodbye to generic email addresses and hello to personalized email accounts on your own domain.

Key Features:

• Create personalized email accounts on your own domain for a professional touch
• Control access to mailboxes by choosing specific staff members or opening them to all
• Enjoy spam and virus protection for added security
• Choose from a free email forwarding option or opt for a 10GB email account at $5/month

LiveChat: Real-Time Customer Engagement App

LiveChat is a powerful tool that allows you to interact with your customers in real-time, providing seamless communication and enhancing customer experience. With features like chat invitations, product recommendations, and interactive cards, LiveChat helps you engage with visitors on your website and increase sales.

Key Features:

• Engage customers with chat invitations and personalized messages
• View customers’ shopping carts in real-time for context-aware suggestions
• Browse store inventory and send product recommendations through interactive cards
• Offer coupons, deals, and announcements to boost sales
• Access customer order and event history during conversations
• Enable asynchronous communication for continuous customer engagement

Enhance Customer Experience with Tidio Live Chat & AI Chatbots

Transform your online store’s customer service with Tidio, a customer experience platform designed to engage visitors and drive sales. With easy-to-use chatbots and live chat features, Tidio helps you provide exceptional support and convert passive visitors into active buyers.

Key Features:

• Engage with visitors in real-time through live chat
• Utilize Lyro AI chatbot to automate customer queries
• Preview carts, check order history, and recommend products directly in the chat
• Simple ticketing system to manage and resolve customer requests efficiently
• Customizable chatbots templates for personalized interactions

DelightChat WhatsApp Marketing App: Streamline Customer Service & Boost Sales

DelightChat’s omnichannel customer support inbox revolutionizes customer service by helping teams enhance productivity and deliver exceptional service. This Shopify app leverages the power of WhatsApp for marketing campaigns, broadcasts, and automations to drive sales and customer engagement.

Key Features:

• Manage customer service on WhatsApp, Instagram, FB, Email, and Live Chat
• Send WhatsApp Marketing Broadcasts for targeted campaigns
• Recover Abandoned Carts and send Order Tracking links for improved retention
• Official WhatsApp Business API access with Green Tick verification
• Various pricing tiers for different business needs and growth stages

Channel Talk: Boost Your Customer Service with AI Messenger

Channel Talk is an innovative Shopify app designed to revolutionize customer service for DTC companies. With unlimited live chat and team chat capabilities, powerful CRM tools, and AI-driven chatbots, Channel Talk streamlines customer support, enhances audience segmentation, and fosters customer engagement like never before.

Key Features:

• Unlimited Live Chat & Team Chat for quality customer support
• Customer Relationship Management (CRM) tools to identify customers and collect leads
• Marketing & Chatbots for unlimited chatbot messages, customizations, and automation
• Unified Helpdesk for seamless customer experience without ticketing delays
• Customizable Chat Widget to match your brand’s aesthetic

Event Ticketing for Shopify: Sell Tickets with Ease

Event Ticketing is a user-friendly Shopify app designed to streamline the ticketing process for your live events. Whether you’re hosting a concert, conference, or festival, our app allows you to create professional, branded digital tickets in minutes without any coding required. Track sales, export attendees, and scan tickets effortlessly with our iOS app.

Key Features:

• Design and sell PDF and Apple wallet tickets directly to customers
• Seamless integration with all Shopify themes for easy ticket sales
• Fast and reliable ticket scanning using your phone’s camera or laser scanners
• Customizable event calendar and ticketing page themes for a personalized touch
• Flexible pricing options with a 3-day free trial available